Last updated: 12 October 2026
Right of withdrawal (online shop)
In accordance with articles L.221-18 et seq. of the French Consumer Code, you have 14 days from receipt of your order to exercise your right of withdrawal, without having to give a reason.
To do so, let us know by e-mail at icecoldjwlry@gmail.com with your order number, then send the item(s) back within 14 days of that request.
Return conditions
- The jewellery must be returned unworn, in its original condition, with its box and any certificates.
- Return shipping costs are paid by you.
- We recommend a tracked and insured shipment: the jewellery remains your responsibility until we receive it.
Exceptions
In accordance with article L.221-28 of the French Consumer Code, the right of withdrawal does not apply to goods made to the customer's specifications or clearly personalised. The following are therefore not taken back, exchanged or refunded:
- custom pieces;
- personalised jewellery (name, initial, text, engraving);
- watches set at the customer's request.
Refunds
Once the returned item has been received and checked, we refund all amounts paid, including the original shipping costs (based on the standard shipping method), no later than 14 days after receiving your withdrawal request. We may delay the refund until we receive the item. The refund is made with the same payment method used for the order.
Defective or non-conforming product
If you receive a defective or non-conforming item, contact us at icecoldjwlry@gmail.com with your order number and photos. You are covered by the legal guarantee of conformity and the guarantee against hidden defects described in our Terms and conditions of sale.